Common problems & how to fix them

• Forgot password: Use the official reset link on the Uphold site to initiate a password reset.
• 2FA code rejected: Ensure your authenticator app time is synced (time drift causes mismatches).
• SMS code delays: Check network coverage and any carrier issues — sometimes SMS can be delayed during outages.
• App crashes / stuck on loading: Clear app cache or reinstall the mobile app, and update OS to the latest stable version.

If you still can’t access your account

Use the official support recovery article and follow the recommended recovery steps or open a support ticket with Uphold (do not share password or recovery codes publicly).

Verified support guidance is available from the Uphold help center for account recovery and login issues. :contentReference[oaicite:0]{index=0}